About the Provincial Booking System

Anyone 12 years of age and older can book an appointment using the Provincial Booking System

Book an appointment online or by phone:

Online:https://ontario.ca/bookvaccine

By Phone: Call the Provincial number: 1-888-999-6488

Cancel a provincial booking system appointment:

  • online – go to the confirmation email you got when you booked and follow the instructions
  • by calling the Provincial Vaccine Booking Line at 1-833-943-3900

Select pharmacies and primary care settings are booking appointments for eligible people. Primary care providers will contact those who are eligible. Find out more about participating pharmacies and how to make an appointment here: COVID-19 pharmacy vaccine locations (ontario.ca)

 

FAQ for Booking COVID-19 Vaccine and More

Book Online: Visit https://ontario.ca/bookvaccine

Book by phone: Call the Provincial Vaccine Information Line at 1-888-999-6488.

  • This line is available 8 a.m. to 8 p.m., 7 days a week. Information is available in more than 300 languages. You can use this number if you have issues booking online, are not eligible to book online (for example, if you do not have a photo health card) or prefer to schedule an appointment by phone.
  • If after attempting to use the provincial telephone booking system, your issue is still not resolved, email covid19.vaccine@publichealthgreybruce.on.ca. They will assess you eligibility, and let you know if booking is possible at this time. They will not be able to resolve any issues related to the booking system as it is provincial, not controlled by the Grey Bruce Heath Unit
  • If you are not able to email, call the Grey Bruce Health Unit at 519-376-9420 ext. 3000.

Our website will be kept up to date with who is currently eligible to book their appointment. We will also use our local media to help us share this information. Please check regularly to see if it is your turn to book your appointment. Paid advertisements via social media will also be used to announce to the public.  Please follow us at our social media accounts

Anyone looking for more information on the COVID-19 vaccine, as it relates to his or her personal health situation is encouraged to discuss this with his or her doctor. Anyone who fits into one of the following special patient groups should speak with their doctor ahead of booking their appointment to ensure the vaccine is right for them:

  • Those who are pregnant
  • Those who have autoimmune conditions or are immunocompromised (due to disease or treatment)
  • Those who have had a severe allergic reaction or anaphylaxis to a previous dose of a COVID-19 mRNA vaccine or to any of its components.
  • If you have any questions about your health condition and are concerned about getting the vaccine, you must talk to your primary care provider about this directly. Public Health will not give individual clinical guidance on this decision.  You must talk to you provider about these concerns.

You can review vaccination recommendations for special populations for more information. COVID-19 Vaccination Recommendations for Special Populations (gov.on.ca)

Visit the About COVID-19 Vaccines (publichealthgreybruce.on.ca) webpage to learn more about COVID-19 vaccines.

  • Grey Bruce Health Unit Vaccine Information Line (toll-free) 1-833-421-1999, hours are Monday to Friday: 8 am – 7 pm; Saturday 9am – 1pm and Sunday closed. (Grey Bruce Community Connections)
  • Provincial Vaccine Information Line: 1-888-999-6488; Hours of Operation - 8AM-8PM, Monday-Sunday (Provincial Telephone Info Line)

Grey Bruce Health Unit is using the provincial online booking tool and provincial call centre for eligible group. The Grey Bruce Health Unit is also using a local booking system to schedule appointments for other eligible groups not captured by the provincial system. Other health units may have their own local approach.

Ontario.ca/book vaccine will act as the central point for individuals to access the information and support they need to book an appointment. All eligible individuals will be guided to the appropriate provincial booking tools or to their local public health unit if they are living in a public health unit using its own booking system.

We have developed a local booking system to use in conjunction with the provincial system for those that fall in to priority groups. If you meet the eligibility to book with the provincial system, please use that system.

Select pharmacies and primary care settings are booking appointments for eligible people. Primary care providers will contact those who are eligible. Find out more about participating pharmacies and how to make an appointment here: COVID-19 pharmacy vaccine locations (ontario.ca).

  • If possible, please call 211 to see if there are services available to get you to a clinic
  • If no ability for this, please email COVID-19 Vaccine COVID19.vaccine@publichealthgreybruce.on.ca for assistance in coordinating a home visit to get your vaccine
  • If no access to an email, please call 519-376-9420 ext. 3000 and they can email the COVID-19 vaccine line on your behalf.
  • Please note, the availability of home visits to administer the vaccine may be limited, therefore you may have to wait.
  • We will continue to provide mobile clinics where needed.
  • Pharmacy and Primary Care will also vaccinate when the supply of vaccine allows.
  • To know what clinic locations are currently available, please click here:

No – simply book online or via telephone.

No. Individuals can book vaccine appointment anywhere in Ontario. It is encouraged that you book your appointment within Grey and Bruce if you live here, but this is not a hard rule. Individuals should not be travelling from one public health unit region to another to receive their vaccines. Individuals should ideally get their vaccination within their public health region to help manage vaccine allocations.

To book online through the provincial online vaccine booking system:

  • have a green photo health (OHIP) card (you will need numbers from both sides of the card, expired cards will be accepted)
  • have an email address and/or a phone number (your own or someone helping you book your appointment)
  • have a modern web browser (the booking site is not compatible with Internet Explorer 11 or earlier)
  • Yes, you can book an appointment online or via telephone on their behalf. You will need all of their information, including the information on the front and back of their Health Card. They must also be in the eligible group that is being vaccinated at the current time.

You do not need an Ontario health card to receive the vaccine.

Individuals with no health card will be asked to email the Health Unit at covid19.vaccine@publichealthgreybruce.on.ca. If you are not able to email, call 519-376-9420 ext. 3000. We will validate your identity. Once your identity and eligibility are confirmed, the public health unit will provide you with a booking ID which can then be used to book an appointment online using the provincial booking tool, or through the call centre.

The provincial booking tool requires the green photo health (OHIP) card as a form of authentication when booking. Both the numbers on the front and back of the card are required. An expired health card can be used to create a vaccination appointment through this online tool. Individuals who have a red and white health card will need to call the provincial call centre to book their appointment. If they are not able to book, please email the Health Unit at covid19.vaccine@publichealthgreybruce.on.ca to arrange for scheduling.

Once you have booked an appointment, if you do not have an Ontario health card, you may still get the COVID-19 vaccine using a different type of government-issued identification.

Other forms of identification may include a:

  • Birth certificate
  • First Nations ID
  • passport
  • MRN (medical record number)
  • driver’s license
  • out of province ID

Yes, you cannot book online with the red and white health card. You must call to book your appointment.  You can use the Green and White photo Health Card to book online or by phone.

To book using a red and white health card, call 1-888-999-6488; Hours of Operation - 8AM-8PM, Monday-Sunday (Provincial Telephone Info Line) to manage health card issues.

Once the appointments are booked, booking details and a confirmation code will be provided through email or by text (SMS). An appointment reminder will also be sent via email or SMS closer to date of the appointment.

If you do not have email address or SMS capability on your mobile phone, you will not get a reminder.

  • Check your spam/junk email folder as it is common for this to occur.
  • If you still cannot find it, you will have to call the Provincial Vaccine Information Line at 1-888-999-6488.

If you booked your appointment online, you will receive an email with the details of your appointment. If you booked your appointment by phone or are having trouble locating this information, you can call the Provincial Vaccine Information Line at 1-888-999-6488.

If you scheduled an appointment through the provincial online vaccine booking system, you can reschedule or cancel:

  • by going online to the provincial webpage for managing appointments and follow the instructions (note that if you are rescheduling an appointment, you should confirm appointments are available before cancelling) 
  • by calling the Provincial Vaccine Information Line at  1-833-943-3900 (TTY for people who are deaf, hearing-impaired or speech-impaired: 1-866-797-0007)

You will need your:

  • health card (information on front and back)
  • postal code
  • booking confirmation number

If, after using the telephone booking system, your issue is still not resolved, email covid19.vaccine@publichealthgreybruce.on.ca If no access to email, call the Grey Bruce Health Unit at 519-376-9420 ext. 3000.

You will have to call the provincial telephone booking system to resolve this issue. 1-888-999-6488

The personal information collected through the provincial booking tool will be name, health card number, postal code, email address and/or phone number.

The data being collected will be used by the Ministry of Health to support and inform the effective rollout of the COVID-19 vaccine program. Data will be stored in a secure government platform called COVaxON.

Any reports or findings that are shared publicly will be combined with information from many other people and all personal or identifying information (i.e., information that could identify your own answers) will be completely removed.

Collecting the data will help the province have a more complete picture of who is being vaccinated and will help the government better understand COVID-19 vaccine uptake across the province. These data will help to address any gaps in access to vaccinations and ensure an equitable and effective rollout of the vaccine, especially for communities that are at-risk and disproportionately impacted by the pandemic. It will help us ensure that we are reaching everyone who wants to be vaccinated.

  • Use the telephone booking system and let the clerk know that you live in Grey Bruce and you want to attend a Grey Bruce Clinic
  • You are able to book with another health unit as well, if that option is closer or more suitable for you
  • We are working with the province to address this challenge for our residents.
  • It is caused by postal codes crossing county boundaries.  For instance, Lucknow (Grey Bruce) postal code is the same as the postal code on the Huron Perth side of the road, hence, the system identifies that postal code with Huron-Perth, not Grey Bruce.

Yes, upon arrival to the parking lot, please ask the parking attendant and they will provide you with a mobility aid.

Yes. One person can accompany a client to their appointment if they need assistance. Everyone needs to ensure they are following public health measures. Please follow the signage at the vaccination centre.

  • Call 211 and ask about transportation.
  • Do you have a physical disablity or mobility issue and no acess to safe transportation during COVID-19? The Acessible Drive to Vaccines Program provides door-to-door rides to vaccination sites for people with disabilities, including seniors with mobility issues, who face challenges accessing safe transportation.Request a Ride
  • You do not need a registration form to book a vaccine appointment using the provincial system.
  • Your health care provider may request that you complete a registration or consent form, or you may be asked to complete one if are in a group outside of the age range.  If you are told you require a registration form, please email covid19.vaccine@publichealthgreybruce.on.ca
  • If no access to email, call the Grey Bruce Health Unit at 519-376-9420 ext. 3000.
  • No, if you are offered a vaccine that is approved for your age group, it is best to be vaccinated as soon as possible to reduce your risk of serious illness. Anyone looking for more information on the COVID-19 vaccine, as it relates to his or her personal health situation is encouraged to discuss this with his or her doctor. Some health conditions should be discussed with your doctor.

You will get the vaccine that is available that day at the clinic, unless you have a specific medical reason to require one. This must be disclosed while booking your appointment.

For information about second doses of COVID-19 vaccine see: Second Doses (publichealthgreybruce.on.ca).

  • Yes. Until a vaccine is widely available and a large percentage of the population becomes immune to COVID-19, we all have to continue to follow public health measures and rules for our region and continue to take everyday actions to help stop the spread of the virus. Why?
    • While the vaccine(s) offers protection against COVID-19, there is not sufficient data yet on prevention of transmission.
    • It takes time for a vaccine to develop its protective effects (i.e. a month or longer).
    • We are still experiencing high COVID-19 infection rates, which has placed intense strain on our hospitals and health systems, as well as the health care workers who have been on the front lines of this crisis for many months.
    • Not everyone will get the vaccine, meaning there will still be a risk of transmission.
    • For more information: About COVID-19 Vaccines (publichealthgreybruce.on.ca)
  • For these reasons it is important that everyone, including those who have been vaccinated, continue to physical distance, wear a mask when we can, and wash/sanitize our hands frequently.

After you are vaccinated, you can log in to the provincial portal to download or print an electronic COVID-19 vaccine receipt (PDF) for each dose you have received.

Receipts are available:

  • for first and second doses received in Ontario (once you get them)
  • regardless of where you were vaccinated (for example, at a mass immunization clinic, hospital, pharmacy or primary care setting)

To log in and get your receipt, you will need:

  • green photo health (OHIP) card(you will need numbers from both the front and back of the card, expired cards will be accepted)
  • your date of birth
  • your postal code (the one associated with your health card)

Visit : https://covid19.ontariohealth.ca/

If you have a red and white health card, call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt.

Individuals who received their first dose or both doses of a COVID-19 vaccine outside of the province are now able to register their vaccination through their local public health unit. Please email the Grey Bruce Health Unit as covid19.vaccine@publichealthgreybruce.on.ca for help with registering your vaccine. If you are not able to email, call 519-376-9420 ext. 3000.

Individuals who received a COVID-19 vaccine outside of Ontario or Canada are required to provide proof, such as a vaccination receipt or certificate, to their public health unit in order to be registered in the system. Once complete, these individuals will be able to book their second dose appointment through the provincial booking system, public health units that use their own booking system or participating pharmacies and primary care settings at an interval that aligns with Ontario’s vaccine strategy.

 

Privacy Disclaimer:

When you register for a vaccine appointment, the personal health information and contact information that you provide will be stored in a health record system maintained by the Ontario Ministry of Health. The Ministry of Health, agents of the Ministry, and Ontario Public Health Units may access this system to collect your information and may use and disclose your information for the purpose of COVID-19 vaccine administration, to research, investigate, eliminate, or reduce the current COVID-19 outbreak risk, and as otherwise permitted or required by law.

For more information about Grey Bruce Health Unit or the Ministry of Health’s privacy practices can be viewed on the respective websites , or contact Grey Bruce Health Unit directly at 519-376-9420.

If you are entering information on behalf of someone else, you must be authorized to do so.

 

 

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